Check the product descriptions for all items in your order. Pre-order items will show a release date on their product page.

These products won't ship from our warehouse until that specified release date. If your order contains both pre-order and regular items, nothing will ship until all products are available.

We cannot split orders or ship items separately.

If there are any delays or changes to release dates, we'll notify you via the email you provided during checkout.

No, you cannot add items to your order. Your order will need to be cancelled and a new one placed including the additional products you want to purchase.

Whilst we try to accommodate all order edit requests - this cannot be guaranteed. Please contact our customer service team at helpme.au@ceremonyofroses.com with any requests for changes before pre-orders close, and we will try our best to assist. 

For all other orders, once our warehouse has received your order and shipping has been allocated - we are unable to change details including the shipping address, contact details or postal service.

To ensure your order ships as quickly as possible, all order details are sent to our warehouse for immediate processing once confirmed. After our warehouse receives your order, we cannot cancel it or change any details including shipping address, contact information, or postal service.

For pre-orders, please contact us as soon as possible—cancellation requests received 2-3 weeks before release dates cannot be guaranteed.